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Operations Support Engineer

Pelatro Solutions Pvt. Ltd.

1 to 3 years Bangalore, India

BE/B.Tech in Computer Science/Information Science/Electronics is a must.

Not Disclosed 2020-08-17 Apply Now

Objective of the role:

  • Monitor and support the product at customer environment in 24*7 basis working in shifts.
  • Manage the tickets from customers adhering to SLA.

What will you do:

  • Monitoring the alarms/alerts generated from various customers.
  • Monitoring the logs of jobs and job status.
  • Preliminary investigation of alerts based on a standard defined procedure.
  • Acknowledgement of tickets to customers on support management tool.
  • Working in 8-hour shifts (including night shift) to support customers in different regions.
  • Working with Pelatro L2 and L3 support teams with necessary logs and preliminary analysis.
  • Engagement with customer operations support team.
  • Development/Modification of shell scripts to enhance the product monitoring abilities.

Skills Required:

  • Good knowledge on Unix and Shell scripting
  • 1 to 3 year experience with Telecom BSS/OSS solution on operations support.
  • Understanding of RDBMS concepts.
  • Understanding of SDLC and Agile development models
  • Well established communication and inter-personal skills.
  • Thorough understanding, appreciation and analysis of the issues underlying systems development.
  • Experience of the technical aspects of the relevant technologies, software, and hardware, to be employed.
  • Potential to upskill to L2/L3 teams with more advanced product/domain/Unix knowledge.

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