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Offshore Implementation/Senior Support Engineer

Pelatro Solutions Pvt. Ltd.

2 to 5 Years Bangalore, India

BE/B.Tech in Computer Science/Information Science/Electronics is a must.

Not Disclosed 2020-08-17 Apply Now

Objective of the role:

  • Responsible for deploying and supporting the product/CRs at customer environment.

  • Managing the tickets from customer adhering to SLA

What will you do:

  • Installation of product/solution and its dependencies on servers

  • Following up with customer points of contact for various aspects.

  • Integration of product with various external entities and readiness of the solution.
  • End to end system testing before handing over system to customer for user acceptance testing.
  • Driving the UAT with end customer(s) from support perspective
  • Launch and post-go live management of the product, including Monitoring and automation of various jobs

Skills Required:

  • Very good knowledge on Unix and Shell scripting

  • 2 to 5-year experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence.

  • Good knowledge on RDBMS concepts and Oracle Queries
  • Preferred knowledge on Hadoop/HBase/PostGreSQL
  • Extensive experience of systems development including involvement in all major stages of software development projects.
  • Good Knowledge and appreciation of systems development lifecycles and methodologies.
  • Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.
  • Thorough understanding, appreciation and analysis of the issues underlying systems development.
  • Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.
  • Prior experience in Telecom sources ETL tool experience is preferred.

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